Terms and Conditions

1. Acceptance of Terms

By accessing or using our services, you ("Customer," "you," or "your") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not use our services.

These Terms constitute a legally binding agreement between you and Altegon LLC ("Company," "we," "us," or "our"), a business operating under the laws of the State of Texas.

2. Description of Services

We provide pre-built Real Time Communication Solutions including:

• Video conferencing platforms
• Live webinar systems
• Live streaming solutions
• Real-time messaging and chat systems
• Related technical integration services

Our solutions are delivered in two primary models:

1. Custom Integration: Solutions integrated with your platform and hosted on your private cloud infrastructure
2. Cloud-Based Subscription: Monthly subscription services where video services remain on our platform while your user data stays in your cloud environment

3. Service Agreement and Integration

3.1 Service Delivery Models

Custom Integration Model:

• Solutions integrated with your existing platform
• Hosted on your private cloud infrastructure
• Full control over user data and platform management
• Or agreed otherwise in service agreement

Cloud-Based Subscription Model:

• Monthly subscription for video communication services
• Video services hosted on our cloud infrastructure
• Your user data remains in your cloud environment
• We may process service-related metadata (room names, participant counts, service IDs) for operational purposes
• Real-time communication routing through our servers without data storage

3.2 Data Handling in Cloud Services

For cloud-based subscription services:

• User personal data remains in your controlled environment
• We process only technical metadata necessary for service delivery
• Room creation, media routing, and messaging may transit our servers
• No customer user information is stored on our systems
• All processing is real-time with minimal data retention for operational purposes

3.3 Hosting and Infrastructure Responsibility

Custom Integration Model:

• You are responsible for providing adequate cloud infrastructure
• You maintain security of your hosting environment
• You ensure compliance with applicable laws in your jurisdiction
• You manage end-user access and permissions
• Or agreed otherwise in service agreement

Cloud-Based Subscription Model:

• We provide and maintain video communication infrastructure
• You maintain your user data storage and management systems
• Shared responsibility for security and compliance
• Service availability subject to our infrastructure performance

3.4 Our Responsibilities

We will:

• Deliver functional Real Time Communication Solutions as specified
• Provide technical support as outlined in Section 14.2
• Ensure our solutions meet agreed-upon specifications
• Maintain confidentiality of your proprietary information
• For cloud services: Maintain infrastructure and service availability

4. Payment Terms

4.1 Payment Processing

Payment terms will be specified in your Service Agreement. We may use third-party payment processors to handle transactions.

4.2 Financial Information

We do not retain credit card numbers, bank account information, or other financial data. All financial information is processed through secure third-party payment providers.

4.3 Late Payments

Late payments may result in suspension of services and may incur late fees as specified in your Service Agreement.

5. Intellectual Property

5.1 Our IP Rights

We retain all rights to our proprietary Real Time Communication Solutions, code libraries, and methodologies. You receive a non-exclusive license or modified license agreement to use our solutions as integrated into your platform or through our cloud services.

5.2 Customer IP Rights

You retain all rights to your existing platform, data, and proprietary information. We claim no ownership over your intellectual property.

5.3 Service Licensing

Custom Integration: Upon full payment, you receive a perpetual, non-exclusive license or modified license agreement to use our integrated solutions for your business purposes.

Cloud-Based Subscription: You receive a non-exclusive license or modified license agreement to use our cloud services during the subscription period. License terminates upon subscription cancellation or non-payment.

6. Data and Privacy

6.1 Customer Data

Custom Integration: We do not collect, store, or process end-user data from your platform. All end-user interactions occur within your controlled environment.

Cloud-Based Subscription: Your end-user data remains in your controlled systems. We may process real-time communication data (video, audio, messages) for service delivery, but do not store personal user information. We retain only technical metadata necessary for service operations.

6.2 Business Information

We may retain business contact information you provide for communication, support, and marketing purposes as detailed in our Privacy Policy.

6.3 Technical Data

We may collect technical performance data necessary for service delivery and improvement. For cloud services, this includes operational metadata such as room names, participant counts, and service identifiers. This data will not include personal information of your end users.

7. Warranties and Disclaimers

7.1 Service Warranty

We warrant that our services will be performed in a professional manner consistent with industry standards.

7.2 Technical Warranty

We warrant that our delivered solutions will substantially conform to agreed specifications for a period of 30 days after delivery.

7.3 Disclaimer

EXCEPT AS EXPRESSLY SET FORTH HEREIN, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8. Limitation of Liability

8.1 Limitation

TO THE MAXIMUM EXTENT PERMITTED BY TEXAS LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR SERVICES IN THE NINETY (90) DAYS PRECEDING THE CLAIM.

8.2 Excluded Damages

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

9. Indemnification

You agree to indemnify and hold harmless the Company from any claims, damages, or expenses arising from:

• Your use of our services in violation of these Terms
• Your violation of applicable laws or regulations
• Your platform's handling of end-user data
• Any modifications you make to our delivered solutions

10. Termination

10.1 Termination Rights

Either party may terminate a service engagement upon written notice if the other party materially breaches these Terms and fails to cure such breach within 30 days.

10.2 Effect of Termination

Upon termination, you retain the right to use any completed and paid-for integrated solutions, but ongoing support and development services will cease.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, USA, without regard to conflict of law principles. Any disputes shall be resolved in the state courts located in the State of Texas, USA.

12. Confidentiality and Non-Disclosure

12.1 Mutual Confidentiality

Both parties acknowledge that they may have access to confidential information during the course of service delivery. Each party agrees to:

• Maintain strict confidentiality of all proprietary information
• Use confidential information solely for the purpose of service delivery
• Not disclose confidential information to third parties without written consent
• Return or destroy confidential information upon termination

12.2 Exceptions

Confidentiality obligations do not apply to information that:

• Is publicly available through no breach of this agreement
• Was rightfully known prior to disclosure
• Is independently developed without use of confidential information
• Is required to be disclosed by law or court order

13.1 Prohibited Uses

You agree not to use our services for:

• Illegal activities or violation of applicable laws
• Harassment, abuse, or harm to others
• Transmission of malware, viruses, or harmful code
• Unauthorized access to systems or data
• Spam, phishing, or other fraudulent activities
• Content that violates intellectual property rights
• Adult content or services (unless specifically agreed)

13.2 Content Responsibility

You are solely responsible for:

• All content transmitted through our solutions
• Compliance with applicable laws regarding your content
• Obtaining necessary permissions for content use
• Monitoring and moderating user-generated content on your platform

13.3 Suspension Rights

We reserve the right to suspend services immediately if we reasonably believe you are violating this Acceptable Use Policy.

14. Service Level Agreement (SLA)

14.1 Development Services

• Project milestones and deliverables as specified in Service Agreement
• Regular progress updates and communication
• Bug fixes and corrections during development phase

14.2 Support Services

Paid Support (Custom Integration):

• Comprehensive technical support available through separate Support Agreement
• Dedicated support channels and guaranteed response times
• Priority assistance and advanced troubleshooting

Basic Email Support (All Services):

• Free email support at support@altegon.com
• Response based on our availability (no guaranteed response time)
• Limited to general inquiries and basic technical guidance
• Available during business hours when resources permit

Cloud Service Support:

• We ensure that service is up and running and we resolve as soon as possible as escalated
• Custom integration service rules are not applicable on cloud based subscription

14.3 Service Availability

Custom Integration: Uptime depends on your hosting infrastructure and configuration.

Cloud-Based Subscription: We target 99.5% uptime for our cloud services, excluding scheduled maintenance and force majeure events. Service availability may be subject to separate Service Level Agreement terms.

15. Compliance and Regulatory

15.1 Industry Standards

Our solutions are designed to comply with:

• Real-time communication standards and protocols
• General data protection best practices
• Industry-standard security measures
• Accessibility guidelines where applicable

15.2 Your Compliance Obligations

You are responsible for ensuring your use of our services complies with:

• All applicable laws and regulations in your jurisdiction
• Industry-specific regulations (healthcare, financial, educational, etc.)
• International laws if you operate globally
• Data protection and privacy laws applicable to your end users

15.3 Audit Rights

Upon reasonable notice, we may audit your use of our services to ensure compliance with these Terms, subject to confidentiality obligations.

16. Dispute Resolution

16.1 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good faith negotiations to resolve disputes within the State of Texas, USA.

16.2 Mediation

If informal resolution fails, disputes shall first be submitted to mediation under the rules of the American Arbitration Association in the State of Texas, USA.

16.3 Arbitration

If mediation fails, disputes shall be resolved through binding arbitration under Texas law in the State of Texas, USA, except for claims involving intellectual property rights or injunctive relief.

16.4 Class Action Waiver

Both parties waive the right to participate in class action lawsuits or class-wide arbitration.

17. Updates and Maintenance

17.1 Software Updates

We may provide updates to our integrated solutions to:

• Fix security vulnerabilities
• Improve performance
• Add new features
• Maintain compatibility with evolving standards

17.2 Maintenance Windows

Scheduled maintenance will be performed during off-peak hours with advance notice when possible.

17.3 Emergency Maintenance

We reserve the right to perform emergency maintenance without advance notice to address critical security or performance issues.

18. Export Controls and International Use

18.1 Export Compliance

Our services and technology may be subject to U.S. export control laws. You agree to comply with all applicable export laws and regulations.

18.2 International Use

If you use our services internationally, you are responsible for compliance with local laws and regulations.

19. General Provisions

19.1 Entire Agreement

These Terms, together with any Service Agreement, constitute the entire agreement between the parties regarding the subject matter hereof.

19.2 Modifications

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website or notification to you.

19.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

19.5 Notices

All notices shall be in writing and delivered to the addresses specified in the Service Agreement or these Terms.

19.6 Waiver

No waiver of any provision shall be deemed a waiver of any other provision or subsequent breach.

19.7 Survival

Provisions that by their nature should survive termination (including confidentiality, intellectual property, and limitation of liability) shall survive.

20. Contact Information